Customer Engagement Specialist


The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Friendly facts

  • Flexible working hours;
  • Young and enthusiastic working environment;
  • A work environment that rewards innovative ideas;
  • Fixed monthly rate and performance bonuses;

Business facts

  • 14+ years spent on researching KPI best practice;
  • 220+ research reports published to date;
  • 6 continents on which we deliver trainings;
  • 42 global partner organizations;
  • 78 countries where we delivered educational programs.

We expect you to

  • Manage the planning, development, execution of sales campaigns and training projects;
  • Promote The KPI Institute offering through all communication channels including professional social media platforms;
  • Build & manage effective relationships with key stakeholders to increase the impact of the sales campaigns;
  • Establish, develop and maintain business relationships with current customers and prospective customers to generate new business for the organization’s products/services;
  • Contact prospective customers to present the benefits of enterprise sales accounts and convert them in loyal customers;
  • Identify sources for developing prospective customers and determine their potential;
  • Develop clear and effective written proposals/quotations for current and prospective customers;
  • Propose sales activities that will lead to the growth of the customer base;
  • Conduct discussions on LinkedIn Groups and other professional web-based communities on performance management related topics promoting The KPI Institute offering;
  • Deliver consistent monthly sales bookings against quota;
  • Plan and organize personal sales strategy by maximizing the Return on Time Investment.

Your main responsibilities include

  • Hold a university degree preferably in business, sales or other similar disciplines;
  • Have a minimum of one-year experience with sales;
  • Possess superior skills in presenting and communicating, writing and reporting;
  • Be able to work independently with minimum supervision, but also as part of a project team;
  • Be energetic, entrepreneurial, hardworking and persistent;
  • Have a creative and strategic thinker who thrives for continuous challenges and personal growth;
  • Have experience in using social networking platforms, such as Twitter, Facebook, LinkedIn;
  • Have excellent communication skills both in writing and speaking;
  • Excel in written and verbal English.
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