Careers

Research Quality Assurance Specialist

Short Company description
About
The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.
The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.
Some friendly facts about The KPI Institute:
  • Flexible working hours;
  • Young and enthusiastic working environment;
  • A work environment that rewards innovative ideas;
  • 350+ colleagues of 20+ nationalities.
Some business facts about The KPI Institute:
  • 19+ years spent on researching KPI best practice;
  • 250+ research reports published to date;
  • 6 continents on which we deliver trainings;
  • 40 global partner organizations;
  • 65 countries where we delivered educational programs;
Job description
Requirements

Soft skills:

  • Communication: Convey quality protocols clearly
  • Critical Thinking: Evaluate controls and processes
  • Attention to Detail: Identify defects and inconsistencies
  • Diplomacy: Provide constructive feedback
  • Problem Solving: Analyze trends and improve standards

 

  Technical skills:

  • Analytics: Statistical analysis and data validation techniques
  • Reporting: Generating risk reports and quality dashboards
  • Tools knowledge: QA automation, lifecycle platforms
  • Auditing methodology: Risk assessment protocols”

 

  Level of experience:

  • 3+ years in quality assurance, quality control or audit role
  • Experience spanning research to production environments

 

  Kind of Experience:

  • Developing quality standards and protocols
  • Conducting assessments and audits evaluating controls
  • Driving continuous quality improvement initiatives
Responsibilities
  • Develop research quality assurance standards, protocols, guidelines and methods to uphold ethical, accurate and consistent outputs
  • Conduct assessments to identify risks and opportunities for improvement across research lifecycle stages
  • Establish documentation practices including research plans, data dictionaries, project audit trails to enable transparency
  • Perform periodic checks of research tools and instruments to confirm proper calibration and configuration
  • Ensure all research findings adhere to quality assurance standards, protocols, and guidelines
  • Manage the peer review process for research findings and publications under submission
  • Evaluate final research reports, conclusions, and content deliverables to affirm completeness, precision and overall quality
  • Prepare standardized templates for research deliverables adhering to style guides and branding policies
  • Guide researchers and analysts in applying quality standards during certification training programs
  • Leverage data validation tools and analytical solutions to automatically flag defects or anomalies in research outputs
  • Analyze quality trends, metrics and audit findings to identify areas for continual improvement
  • Stay abreast of the latest developments in research quality assurance standards and institutional compliance regulations
  • Collaborate with research teams to optimize quality measures integrated into standard operating procedures
  • Develop quality assurance standards, protocols, guidelines for product development
  • Ensure all products developed adhere to quality assurance standards, protocols, and guidelines
Application Form



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