Social Media Specialist
SHORT COMPANY DESCRIPTION

About

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartkpis.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Friendly facts

  • Flexible working hours;
  • Young and enthusiastic working environment;
  • A work environment that rewards innovative ideas;
  • Fixed monthly rate and performance bonuses;

Business facts

  • 15+ years spent on researching KPI best practice;
  • 220+ research reports published to date;
  • 6 continents on which we deliver trainings;
  • 35 global partner organizations;
  • 59 countries where we delivered educational programs.
JOB DESCRIPTION

We expect you to

  • Craft and implement a social media strategy, through research, benchmarking, messaging, and audience identification;
  • In tandem with our publishing specialists, write, develop, and strategize online content production and scheduling;
  • Assist with crisis management, bad reviews, feedback, and negative news communications;
  • Day-2-day maintenance: generate, edit, publish, and share content daily (original text, images, video, and HTML);
  • Build meaningful connections and encourage community networking, through dialogue and messaging;
  • Create and upkeep company social media pages and profiles;
  • Moderate user-generated content and messages appropriately, as per our company and community standards;
  • Create and implement a social media marketing plan and calendar;
  • Track and analyze analytics, in order to gain insight on traffic, demographics, and the effectiveness of our social media endeavours;
  • Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach.

Your main responsibilities include

  • Craft and implement a social media strategy, through research, benchmarking, messaging, and audience identification;
  • In tandem with our publishing specialists, write, develop, and strategize online content production and scheduling;
  • Assist with crisis management, bad reviews, feedback, and negative news communications;
  • Day-2-day maintenance: generate, edit, publish, and share content daily (original text, images, video, and HTML);
  • Build meaningful connections and encourage community networking, through dialogue and messaging;
  • Create and upkeep company social media pages and profiles;
  • Moderate user-generated content and messages appropriately, as per our company and community standards;
  • Create and implement a social media marketing plan and calendar;
  • Track and analyze analytics, in order to gain insight on traffic, demographics, and the effectiveness of our social media endeavours;
  • Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach.
APPLICATION FORM
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